May 16, 2024
Purpose of the job: 1. To act as a first point of contact for the University acting at all times in a welcoming and professional manner, respecting both diversity and equal opportunity. 2. To provide a positive first impression of yourself and the University. Duties and Responsibilities: • Assisting and receiving University visitors and ensuring an efficient, equitable service is provided to them in person, by phone or via emails. • Using knowledge and judgement to refer enquirers to other staff as appropriate or to assist as far as practicable when the relevant staff are not available. • Have a strong knowledge of the University, campus geography, Organization structures and awareness of events. • Have a strong knowledge of the reception procedures, University Library admissions criteria and general awareness of university information systems in order the assist and direct students, visitors and staff alike. • Responsible for the operation of the out of hours messaging systems (telephone and email), retrieving and routing messages daily and updating introductory messages as needed. • To have a working knowledge of the electronic key management system and be able to operate the software. • Update, edit and maintain all aspects of the reception information. • Ensure that the monthly key performance indicators are regularly updated and circulated. • Co-ordinating and maintaining information resources and materials for use in reception duties. • Maintaining reception and visitors’ waiting area. • Maintaining a good working knowledge of the University. • Issuing, storing and receiving keys. • Monitoring of all related equipment’s of reception. • Dealing with general and specific enquiries. • Ensure that as part of your duties you minimize energy consumption e.g., water and electricity and maximize the recycling opportunities for waste and you attend training courses on environmental awareness as and when required. • Other duties that are designated by the Student Affairs Management team relevant the role and grade. Qualifications required: 1. Education: At least Bachelor degree with specialization in the field of Management or another relevant field from a recognized university/institute. 2. Experience: One-year experience in relevant position. 3. Language Skills: Fluent oral, written, and comprehensive skills in English and knowing Dari & Pashto would be an asset. 4. Personal qualification: Must be hard worker and honest having strong teaching skill & knowledge. Submission Guideline: Please submit your cover letter and CV and indicate clearly in the subject of your e-mail the vacancy number and the position you’re applying for. Note: Special priority for Rana University Alumni.
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